These are the rights of individuals who receive services from Madison County Service Coordination and the Missouri Division of Developmental Disabilities
It is important for every person to know his or her rights. When you apply for services and annually Support Coordinators will ensure the individuals served and their representatives receive a written description of rights and how to exercise them.
You have the same legal rights and responsibilities as any other person unless the court says you do not.
All persons served by the agency have the right to:
- Be treated with dignity and respect;
- Have the same legal rights and responsibilities as any other person unless otherwise limited by law;
- To receive services regardless of gender, race, creed, marital status, national origin, disability or age;
- To have information presented in an understandable way;
- Be informed of their rights and how to exercise them;
- Accept or refuse services;
- Participate in program planning, decision-making and implementation;
- Request a plan meeting to revise or update the current individual plan;
- Be informed of their privacy rights with respect to personal health information;
- Be informed of the agency’s privacy practices;
- File a grievance if he or she feels they have been denied a service or benefit, or his or her rights or privileges have been limited or denied, contrary to agency policy or procedure or due to the arbitrary and unreasonable action of staff.
All persons served by the agency have the responsibility to:
- Participate in one’s own Individual Plan development;
- Cooperate in the implementation of one’s own Individual Plan;
- Provide information needed for effective and efficient service coordination and delivery;
- Communicate openly and honestly with agency staff;
- Except in emergencies, attend or inform agency and service provider in advance when scheduled attendance for services must be canceled;
- Apply for and cooperate in maintaining eligibility for Medicaid, Section 8 and other government resources and benefits;
- Complete a Standard Means Test Financial Questionnaire, which is administered by the Department of Mental Health, and pay the assessed amount toward the cost of services.
- Abide by federal, state and local laws and regulations and agency policies.
Download an easy-to-understand booklet about rights in PDF format.